Brief Description

Business Process: 4.1.1.1 CC&B Manage Adjustment and Adjustment Approval

Process Type: Sub-Process

Parent Process: 4.1.1 CC&B.Create Adjustment

Sibling Processes: n/a

This document describes the Adjustment and Adjustment approval process. An adjustment is used to change the amount of debt stored on a service agreement. Some adjustments need to be approved by one or more managers before they impact a customer's debt and the general ledger. This model will reflect the Adjustment Approval lifecycle, and incorporate the logic and sequence of business events.

When an Adjustment's Adjustment Type references an Approval Profile, the system will not allow the user to freeze the Adjustment. When the Adjustment is created, it is submitted for approval. CC&B determines the necessary approval levels and notifies the first approver. CC&B will freeze the Adjustment when last approver approves the Adjustment.